Privacy Policy
Effective date: 29/01/2026
Data Controller: VB Electric LTD (“VB Electric”, “we”, “us”, “our”)
Email: info@vb-electric.co.uk
Phone: 07760 692582
Website: www.vb-electric.co.uk
Company No: 12191601
Registered office: Harefield Road, Uxbrige, United Kingdom.
Registered in: England & Wales
1. What this policy covers
This Privacy Policy explains how we collect and use personal information when you:
2. Personal information we collect
We may collect and process the following categories:
A) Identity & contact data
We collect data when you:
We only use your data where UK GDPR allows it (lawful basis).
A) To respond to enquiries and provide quotes
Lawful basis: Legitimate interests (running our business and responding to requests) / Contract where you ask us to provide services.
B) To book and carry out electrical work, testing, and certification
Lawful basis: Contract (to perform services you request).
C) To invoice, receive payment, keep financial records
Lawful basis: Contract and Legal obligation (tax/accounting).
D) To manage safety, quality, and compliance records
Lawful basis: Legal obligation and Legitimate interests (keeping accurate job records).
E) To improve our website and measure performance (analytics)
Lawful basis: Consent for non-essential cookies/analytics where required.
F) Marketing (optional)
We may share your data with:
6. International transfers
Some providers we use may store data outside the UK. Where this happens, we use appropriate safeguards (such as recognised contractual protections) to protect your information.
7. How long we keep your data (retention)
We keep your data only as long as necessary:
You may have the right to:
9. Complaints
If you’re not happy, you can complain to us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
10. Security
We use reasonable technical and organisational measures to protect your information, but no system is 100% secure.
11. Updates
We may update this policy from time to time. The latest version will always be on our website.
Data Controller: VB Electric LTD (“VB Electric”, “we”, “us”, “our”)
Email: info@vb-electric.co.uk
Phone: 07760 692582
Website: www.vb-electric.co.uk
Company No: 12191601
Registered office: Harefield Road, Uxbrige, United Kingdom.
Registered in: England & Wales
1. What this policy covers
This Privacy Policy explains how we collect and use personal information when you:
- visit our website,
- contact us by phone, email, WhatsApp or web forms,
- request a quote or book work,
- receive electrical work, testing, reports or certificates from us.
2. Personal information we collect
We may collect and process the following categories:
A) Identity & contact data
- Name, address, email, telephone number.
- Job details, property type, access notes, photos/videos you send us (or we take with your permission), test results, certificates and related documentation.
- Records of your calls, messages, emails and WhatsApp conversations (including voice notes where relevant to the job).
- Invoices, payment status, bank transfer references, VAT details (where relevant).
- (We do not store full card details. If you pay by card through a provider, they process this securely.)
- Device and browser information, pages visited, approximate location (city/area level), referral source (e.g., Google).
- (See Cookie Policy below.)
We collect data when you:
- fill in a form on our website,
- call, email or WhatsApp us,
- request a quote, accept a quote, or book work,
- provide photos/job details,
- use our website (cookies/analytics where enabled).
We only use your data where UK GDPR allows it (lawful basis).
A) To respond to enquiries and provide quotes
Lawful basis: Legitimate interests (running our business and responding to requests) / Contract where you ask us to provide services.
B) To book and carry out electrical work, testing, and certification
Lawful basis: Contract (to perform services you request).
C) To invoice, receive payment, keep financial records
Lawful basis: Contract and Legal obligation (tax/accounting).
D) To manage safety, quality, and compliance records
Lawful basis: Legal obligation and Legitimate interests (keeping accurate job records).
E) To improve our website and measure performance (analytics)
Lawful basis: Consent for non-essential cookies/analytics where required.
F) Marketing (optional)
- If you ask for updates or consent to marketing, we may send occasional service updates/offers.
- Lawful basis: Consent (and you can opt out any time).
We may share your data with:
- service providers we use to run the business (e.g., email, cloud storage, invoicing/accounting),
- website/analytics providers (only if you consent to non-essential cookies),
- payment providers (if applicable),
- regulators or authorities if required by law.
6. International transfers
Some providers we use may store data outside the UK. Where this happens, we use appropriate safeguards (such as recognised contractual protections) to protect your information.
7. How long we keep your data (retention)
We keep your data only as long as necessary:
- Enquiries/quotes not accepted: typically up to 12 months
- Customer job records, invoices, and related documents: typically 6 years (tax/accounting)
- Electrical testing/certification records: kept as long as reasonably required for compliance, safety, and customer support (often aligned with the above).
You may have the right to:
- access your data,
- correct inaccurate data,
- request deletion (where applicable),
- restrict or object to processing,
- data portability (in certain cases),
- withdraw consent (where processing is based on consent).
9. Complaints
If you’re not happy, you can complain to us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
10. Security
We use reasonable technical and organisational measures to protect your information, but no system is 100% secure.
11. Updates
We may update this policy from time to time. The latest version will always be on our website.
VB Electric is a NAPIT-certified electrician company based in Uxbridge.
We proudly serve homes, landlords, and small businesses across
Our Domestic and Commercial services include:
Emergency callouts, consumer unit upgrades, commercial installations - testing - signing offs, fault finding, rewires, and landlord safety certificates (EICRs) — all completed to the latest UK electrical standards.
We proudly serve homes, landlords, and small businesses across
Our Domestic and Commercial services include:
Emergency callouts, consumer unit upgrades, commercial installations - testing - signing offs, fault finding, rewires, and landlord safety certificates (EICRs) — all completed to the latest UK electrical standards.
